![]() If you see an exclamation point (), the test failed and required user action, but the step was skipped.If you see a checkmark (), the printer passed the test.In the HP Print and Scan Doctor results screen, view the list of actionable results.After the Print and Scan Doctor installs and opens, click the name of your printer, then click Next.When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser’s download capabilities. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. ![]() HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. Step 2: Use HP Print and Scan Doctor to check for printing and firewall issues If you still cannot print, continue to the next step. If your computer is up to date, restart the computer, then try to print.If updates are available, wait for them to install, restart the computer, then try to print.For more details go to ‘Error 0x80070490’ Displays in Windows Update Note: If Windows Update reports an error, remove any unknown printers listed in Device Manager, then try running Windows Update again. Search Windows for updates, then click Check for updates in the list of results.In the Device installation settings window, select Yes (recommended).Search Windows for change device installation, then click the Change device installation settings setting in the list of results.Make sure Windows installed all updates on the computer. If all updates failed to install, your printer might not work as expected. Part of the Windows 10 upgrade process includes installing important software updates to support full functionality of the computer and connected devices. Step 1: Confirm all Windows updates are installed
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